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Rachael Meech Redhill, Surrey, written just got back from a trip to France We booked flights and car hire by British Airways and collected the car Opinion Bordeaux airport as we were driving a car we exceeded and touched a stone chipped our windshield.
When we returned the car we said we would pay 670,522 for the damage we had not taken out insurance to reduce the excess to zero CDW However, we thought the charge was very high and refused to sign the bill even though Avis said he had the power to charge our account, what he did.
My husband complained since we returned and asked to see the actual bill to replace the windshield, but has not yet responded Opinion He also contacted Autoglass who said it would cost about 120 to replace the windshield a Nissan Juke.
I would appreciate advice on where we are in this situation.
Gill Charlton, consumer expert, responds event of duty of a major international car rental company as Avis did what the client considers excessive or unjust burdens, there are now resorting to a customer free arbitration service after having exhausted the procedures of the company, have an unresolved complaint may apply to the European rental Car conciliation It aims to resolve the dispute within 30 days of receipt of the paperwork most major rental companies cars have signed up to be bound by its decisions.
However, in your case, I felt a Notice to approach the UK could get an explanation of how its agents calculate the cost of replacing something like a windscreen He says it is a standard procedure for estimating repair costs and take that amount of the customer's card deposit and adjust this time the repair was performed.
In your case, Avis said it was impossible to obtain appropriate damages of documents from his office Bordeaux Therefore, it agreed to refund the entire amount should be in your account within seven working days.
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Gill is the author of our beginner guides in India and Burma and is also an expert on issues of Cornwall and consumers, especially legal disputes.
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