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Privilege Loyalty Program Specific conditions of each country.
THE LOCATION OF THE FOLLOWING TERMS APPLY TO HIRE BY COUNTRY OR LOCATION MAKES THESE TERMS AND CONDITIONS OF RENTAL CAN BE COMPLETED BY SOME RENTAL COUNTRY SPECIFIC PLEASE NOTE THAT THE RENTAL CONDITIONS MAY APPLY TO SPECIFIC LOCATION ARE AVAILABLE IN SECTION SPECIFIC TERMS oF rENTAL COUNTRY.
You are the main client who signed the rental contract and who has the right to operate the vehicle.
Europcar is the EUROPCAR subsidiary or franchisee named in the rental agreement.
Vehicle is the car or truck that Europcar you rent for the agreed term of the lease and will include all parts and accessories fitted to it at the beginning of the rental.
Damage is damage occurring to the vehicle including glass, lights and mirrors and damage to third party property where applicable.
2 PREREQUISITE WHAT YOU NEED TO RENT A VEHICLE.
You must hold and produce a valid driver's license in the country where the rental takes place on the driving license must have been issued by the authorities allowed at least 12 months before the start date of the rental Besides the normal driving license, international organization driving license is required if the license is written in a different language from that of the country and hire or characters that can be read in the country hire please note that the driving license International is only valid if accompanied by the normal driving license.
When the rental is made outside of your home country, you must also present a valid identity card or valid passport These identity documents are not usually asked if you are a resident of a country in the European Union and the rental takes place in another European Union countries, except in special cases such as certain special vehicles or luxury.
In most countries, you must be 21 years or older to rent a car and have held a driving license for at least one year, however, the age requirements may vary depending on the country and vehicle category considered, see section special Conditions A young driver surcharge may be applicable in some cases, details are available in the rental conditions specific section at the time of booking.
The above requirements are also applicable to all additional drivers if necessary.
You must produce a valid credit card with an expiration date after the date of recording time or Europcar valid credit card to make time if you use a good Europcar prepaid as payment with a specified value or the mention Group Days apply, you must also submit your credit card for expenses that are not paid in advance as extras, refueling charge, excess due in case of damage or loss of the rented vehicle.
In some countries, for luxury models and special two credit cards, including at least one credit card Visa, MasterCard, American Express, Diners Club are required and permission will be sought on every details are available at a service center reservation or by selecting your destination country in renting specific conditions.
Please note that Europcar accepts credit cards such as American Express, Diners Club, MasterCard and Visa, as some credit card companies can not be represented in all countries, it is advisable to check in advance acceptance of a given card in a small or remote country see section Rental special Conditions credit cards are accepted in the limits authorized by the credit card company.
Only the categories of most sports cars can be rented against cash or check, see Section payment Rental Special Conditions.
Please refer to the section prepayment Terms and conditions for further information.
The following restrictions endorsements recorded on the driving license in the UK a more comprehensive list of approved codes is available in the appendix.
When renting a vehicle, a qualified driver as a young driver pays a specific charge under the terms and conditions of the country - the fee for young drivers.
Terms and conditions of the applicable surcharge for young drivers may vary from country to country, so it is strongly recommended to consult the terms and conditions either at the time of booking online, through your local reservation or Europcar at the time of rental.
4 CONDITION OF VEHICLE USE, SERVICE REPAIR AND MAINTENANCE MECHANICS PROBLEMS.
April 1 vehicle status A description of the vehicle condition will be given to you along with the rental agreement.
Before leaving the rental place, you need to check the condition of the vehicle When a fault is apparent that is not already in the document, you should immediately inform the employee Europcar counter to undertake a joint review of vehicle.
In this case, changes must be made to the document and duly countersigned by both parties.
If the document is not countersigned by both parties, the state of the vehicle will be as stated in the document that you gave the rental agreement and it will be considered that you have received the vehicle in good working condition.
You will return the vehicle in the same condition it was delivered at the beginning of the rental You are responsible for repair or refurbishment and these will be added to the cost of the lease, subject to the requirements of Section Summary option guarantees described below.
April 2 Use of the vehicle The vehicle shall not be driven by anyone other than you and only on condition that driving ability is in no way compromised by the physical or mental incapacity or restricted by law.
If you want to take the vehicle out of the country house, you should check that the terms and conditions of Europcar countries therefore allow you and, if necessary, obtain the prior written consent of Europcar.
Depending on the country of rental, some restrictions may apply with respect - loading the vehicle on trains, boats, ferries or similar means of transport; - take the vehicle from the mainland on an island; - taking certain types of vehicles across borders, it is advisable to check at the time of booking.
Details of the restrictions you currently apply are displayed in the section Rental and specific conditions will be given along with the rental agreement.
You must take care of the vehicle, keep it in good order and condition, pay fines you could be held liable, reimburse Europcar for any damage to the vehicle, and the Europcar reimbursement for the costs incurred.
The vehicle will be provided with a full tank of fuel you should refuel the vehicle with the right kind of fuel Fuel costs and for refueling service will be at your expense if the vehicle is returned with a full tank.
Europcar strongly recommends that you carefully read this information available at the Europcar counter.
You are responsible for all taxes, fees, fines and penalties incurred in the use of the vehicle for which Europcar is charged, unless they arose through the fault of Europcar.
During the rental period, you must do the usual engine oil level control, tire pressure, etc. as any careful user and must respect the vehicle service cycle as shown in the maintenance guide , if applicable.
When the parked vehicle, even for a short period, you agree to lock and use the alarm of the vehicle or the capital equipment You should never leave the vehicle unoccupied with the keys in the retention Contact keys will lead to invalidation of the theft cover.
You agree to use the vehicle in a responsible manner and in particular, solely for the purposes for which it is for a car, this means primarily carrying passengers other than the rental and reward.
you must not particularly use the vehicle in one of the following conditions or any of the following purposes.
- driving the vehicle under the influence of alcohol, drugs or any other type of narcotic substances, - transportation of inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful, - anything or transport which, because of its smell or condition, or night the vehicle made Europcar lose time or money before it can rent again the vehicle, - the transport of live animals except pets under subject to prior authorization by Europcar, - with a roof rack, luggage carrier or similar, unless supplied by Europcar, - re-rental to or use by others, - passenger to others - participate in rallies, competitions or trials, wherever they may take place, - giving driving lessons, - pushing or towing another vehicle except vehicles equipped by Europcar with a cr Tow ochet; maximum load of 1000 kg or exceeding the allowed weight load - traveling on unpaved roads or on roads, the surface or state of repair that could put the vehicle wheels, tires or under body mechanics at risk, - intentionally committed offense - no cargo and baggage carried in the vehicle, including packaging and rigging equipment, will be allowed to damage the vehicle or put the occupants abnormally at risk - some way that breaks the rules of the road, the laws of traffic or any other law.
You will be responsible for any offense committed during the rental period which relates in any way to the use of the vehicle, as if you were the owner of the vehicle at the request of the police or any official body Europcar may need to transfer your personal data This data transfer will be done according to the laws protecting the country of rental data.
March 4 Maintenance Mechanical Problems The vehicle was supplied with a full set of tires in good condition If one of them is damaged for any reason other than normal wear, you agree to immediately replace the your expense with a tire of the same size, type and wear characteristics.
You must stop the vehicle if one of the lights on the dashboard, which are intended to indicate the existence of a mechanical problem, the light, or if you become aware of anything that may indicate a problem mechanical with the vehicle.
If the odometer has stopped functioning for any reason other than technical malfunction, you have to pay mileage charges according to the rates in effect in the country of rental.
When the lease begins, the vehicle is roadworthy and suitable for normal use, otherwise, or becomes ill walk or unfit for normal use during the rental because of a breakdown or accident, you should notify a station Europcar or phone the emergency number shown on the wallet of the rental agreement.
Europcar will have the choice between replacement vehicle or accepting repairs to the vehicle in the latter cases, repairs can only be made after written confirmation or oral and instructions given by Europcar and acceptance Europcar prior estimate of costs you must be able to provide the name and the name of the station Europcar accept without prejudice repairs any question of liability, expenses for repairs can be billed directly to Europcar in the case otherwise, Europcar reserves the right to request the delivery of faulty parts and the paid invoice.
The fees and costs of any repairs made without the order of Europcar shall not be refunded to you.
You must notify Europcar or any of its agents, of all accidents, damage or car breakdowns, even those that may have already been repaired, when you return the vehicle you will remain liable for any damage to Europcar.
In any case, neither Europcar, nor its directors, officers or employees be liable for any loss or damage, including without limitation loss of profit or earnings, nor, to the extent permitted by law, for indirect consequential damages if your action is based on contract or in tort.
April 4 Roadside Assistance for the duration of the rental, as agreed with Europcar, you have the advantage, at no extra cost, a repair service and assistance if required, can be contacted by calling the service number telephone shown on the wallet of the rental agreement or on the windscreen or on the key fob.
To qualify for this warranty, you must contact the Helpdesk and assistance immediately after the occurrence of the incident If you do not contact the help desk and support and if you initiate steps or make disbursements without the prior Europcar, you will not be able to claim reimbursement of the costs of pre-approval rule does not apply in case of breakdown on motorways and only in this case, therefore, the repair costs or roadside towing will be refunded to you.
May 1 Principle and calculation You agree to return the vehicle to Europcar at the agreed location, the date and time indicated on the rental agreement.
The maximum duration of a lease may vary from one country to another the rental period is calculated on the basis of indivisible periods of 24 hours from the time the vehicle is made available, however, a 30 minute grace period is applied to the end of the rental before the start of a new period of 24 hours.
If you return the vehicle to another location agreed Europcar location as the location, repatriation costs will be your responsibility.
Europcar strongly recommends that you carefully read this information available at the counter.
May 2 Extension of the initial term of the rental If you want to keep the vehicle for a longer period than initially planned in the rental agreement, you must first contact by phone the nearest Europcar location in order to extend duration of the lease under the country of rental this may require you to come in person to a place of Europcar rental.
The vehicle is insured for the period mentioned on the rental agreement, unless otherwise agreed in writing by Europcar, once this period, the contracting party remains liable for any damages to Europcar.
March 5 Delivery and gathering where you ask Europcar and Europcar agrees in writing to deliver the vehicle or to remove the vehicle, you may have to pay additional charges and follow the additional instructions you need to check at the time of booking .
When you return the vehicle, or if Europcar has agreed that you will do when you leave the vehicle for collection by Europcar, you must complete the details of the date and time of return, the mileage and fuel gauge reading and other information shown on the rental document wallet You also need anything else, which Europcar requests as a condition of agreeing to collect the vehicle.
You must return the Vehicle immediately if Europcar asks you to do so if the vehicle is delivered to Europcar upon request you authorize Europcar to enter your premises and make any and all other things necessary to repossess the vehicle responsible You costs associated with such recovery possession Europcar may repossess any vehicle without notice or liability where Europcar believes that repossession is necessary for its own protection.
May 4 End of lease The end of the rental is defined by the return of the vehicle and its keys to the rental counter at the agreed Europcar location This must be done at an employee in uniform Europcar and under no circumstances should you give key any person present at the place Europcar and you assume or claiming to be a Europcar employee If explicitly mentioned in writing in the rental agreement the keys may be returned to the reception of a hotel.
If the vehicle is returned without its keys, you will be charged for the cost of Europcar replacement keys highly recommend that you read this information to the meter in no case Europcar accept any liability for items that may have been left in the vehicle at the end leasing.
NOTE Outside normal opening hours, depositing the keys and documents in a mailbox is not the end of the lease, you remain responsible for any damage until a Europcar employee takes possession of vehicles, documents and keys when the Europcar location opens.
5 4 1 In the event of confiscation, theft or accident In the event of measures taken by third parties, including attachment, confiscation or impounding of the vehicle, you should immediately inform in writing Europcar Europcar will have the right to take all measures it deems necessary to protect its rights You will be responsible for all damages, costs or expenses associated with the above measures and for any direct, indirect, consequential damages such as loss of the vehicle unless that it is shown that Europcar is directly responsible for the seizure or impoundment of the vehicle.
In addition, the lease can be automatically terminated as soon as Europcar is informed of this action by the courts or by you.
Any use of the vehicle that can be detrimental to Europcar will enable automatically terminate the rental agreement with immediate effect Return the vehicle as soon as Europcar request.
If the vehicle is stolen, the lease will be terminated as soon as Europcar has received a copy of the theft report made by you to the police.
In an accident, the rental agreement will be terminated as soon as Europcar has received a copy of the accident report completed by you and, if applicable, third If Europcar provides a new vehicle, the rental agreement will be amended accordingly .
Furthermore Europcar will have no responsibility for loss, theft, or damage of whatever nature relating to objects and utensils transported or which are found in the vehicle, including, without limitation, luggage and or goods.
June 1 Prices Total charges for each rental shall be determined according to the price list in effect at the time of rental If you do not meet the preconditions for a contractual rate, the standard rate is to be paid.
In case of one-way rental, the one-way rate is applicable.
June 2 Payment When payment is made by credit card, an authorization will be requested before the start of the rental.
The minimum amount of the authorization will be determined by multiplying the rate by the rental period reserved by you and other relevant costs This amount will not charge is held on the bank account holder until the fee amount final rent is debited.
When the vehicle is returned, the invoiced amount will be charged on the credit card unless you have another form of payment.
In some countries and for some types of credit cards, Europcar offers dynamic currency conversion DCC option to select to take the time in this case, you can choose the start date of the lease choose to pay or in the currency of the country hire rental currency or pay your own credit card billing currency If payment is made in the cardholder's billing currency the invoiced amount will be converted by Europcar, from the currency leasing, invoicing currency of the cardholder.
If for some reason the conversion can not be processed by Europcar or is refused by the cardholder at the time of hire or when the DCC option is not available in the country, the transaction will be submitted in the rental currency and then converted then according to the banking conditions holder.
When payment is tendered by means of a credit card Europcar Privilege will be accepted and subject to the conditions to which Europcar has issued such a card.
In case of non-payment on the due date indicated on the invoice, you will be responsible for the payment of interest on the amount due as detailed on the invoice, if applicable.
Non-payment by due date of invoice or other non-payment due immediately make all outstanding invoices and authorize Europcar to require immediate return of the vehicles still on hire and terminate agreements for these rentals.
The rates for the lease, additional services and optional covers or insurances are those in effect on the date of issuance of the lease, and correspond to the features you originally indicated at the time of booking rental vehicle type, duration, return station any change characteristics result in the use of an appropriate alternative tariff.
If the vehicle will not be returned with a full tank of fuel, you will be charged for the missing amount of fuel and the refueling service at the rates in force in the country of rental, unless you have subscribed to the optional full tank.
Europcar strongly recommends that you carefully read this information available at the counter.
All vehicles of Europcar's fleet are insured against personal injury and property damage or you could inflict on a third as a result of an accident involving the vehicle amounts to this liability coverage are available on demand in the country hire, especially, you must comply with the rule concerning the permitted destinations, as provided for in section using the vehicle above, in order to fully benefit from the insurance provisions.
IMPORTANT damage to the bodywork and roof or because of a collision with bridges, tunnels, structures overhanging etc is excluded from coverage damage, unless force majeure can be proven Exceptions to this Regulation may apply in some countries.
July 1st liability for damage to the rental vehicle or theft thereof or conversion.
7 1 1 You will be responsible for any damage caused to Europcar when renting a vehicle that has been entrusted to you, then, if the vehicle theft or damage, you must fully indemnify Europcar compensation will include amounts corresponding to the repair costs, the resale value of the vehicle, loss of use, the administrative costs.
The amount will not exceed the market value of the rented vehicle at the time of the event.
This responsibility can be reduced if you have opted for the reduced liability as defined in the above article.
Therefore, at the end of the rental, FOR DAMAGE OR THEFT, YOU DEBITED an amount equal to the excess of non-redeemable charge the rates in force in the country hire IF SLIGHT DAMAGE, YOU will be charged accordance with the provisions of Article 6 1 2.
We inform you that any waiver you have chosen will be invalidated if you fail to take reasonable steps to ensure the safety of the vehicle, its parts or accessories, or does not comply with all restrictions on the use of vehicle or molest or misuse it.
You will not be exempt from liability towards Europcar in the case of breach of contract, so you'll be responsible for any financial loss Europcar suffers from such breach and for any relevant claims made by other people that you agree to pay amounts Europcar happening in the application of these terms.
THUS IN NO EVENT SHALL Europcar NOR ITS OFFICERS, DIRECTORS, EMPLOYEES BE LIABLE FOR THE CONTRACTING PARTY TO OR AMOUNTS FOR THE ACTIONS, SUITS LAW OR CLAIMS FOR ANY DIRECT, INDIRECT, PUNITIVE SUCH AS LOSS BUSINESS, LOSS oF PROFITS OR ARISING UNDER THE RENT OR USE oF VEHICLE WHEHER ACTION BASED oN CONTRACT OR TORT YOU INDEMNIFY Europcar all claims, liabilities, damages, LOSSES OR EXPENSES fROM LEASING AND OR USE OF THE VEHICLE.
If the loss suffered by Europcar is subsequently reduced vehicle recovery within 60 days, the partial or total liability on the part of third parties, you will receive the corresponding reimbursement.
Both on departure and arrival at Europcar with you, record the lease damage from visible light to a vehicle in conformity with the detailed list of light damages and repair costs displayed at the counter that you recognize hereby.
A unrepaired damage check-out must be on the lease with appropriate signatures by you and Europcar at the end of the rental ie on arrival, the identification of any new light damage must be added to understanding hire any new light damage will be immediately reported to Europcar, mentioned in the lease, and signed by you and Europcar These damages will be charged to the repair price mentioned in the list displayed at the counter where this option is available, you will approve by signing electronically or by signing the paper document concerned.
These repair costs will be billed directly to you by Europcar and include the cost of repairing the damage and administration costs, capital costs, spare parts and labor costs invoiced repair costs mentioned -Dessus are payable under the same conditions as for the payment of the lease.
Europcar strongly recommends that you carefully read this information available at the counter.
July 2 Summary of optional contractual guarantees provided by Europcar.
ALL THE FOLLOWING WARRANTIES ARE APPLICABLE ONLY FOR THE DURATION OF RENTAL AGREEMENT AND SUBJECT TO COMPLIANCE REQUIREMENTS UNDER SECTION 4.
You acknowledge that you have read and understood the following summary of terms related to option and Exoneration or ELL guarantees disclaimer and you can choose to select one of the optional ELL guarantees by so indicating on the lease.
CDW Collision Damage Waiver If chosen and indicated in the rental agreement or included in the price, this facility will limit your liability for damage to the vehicle which is not otherwise recovered from a third party, subject to the non-redeemable load exceptions this Regulation may apply in some countries.
NWC fixed amount unredeemable load charged for every rental for which CDW has been removed and the vehicle is returned damaged and the repair costs are not recovered one-third the amount of the non-reimbursable charge can vary from time to time details available at the time of rental.
PAI PERSONAL ACCIDENT If chosen and indicated in the rental agreement or included in the price, this option provides financial compensation for you and passengers subjected to the authorized number of vehicle occupants in case of death or permanent disability Amounts vary from one country to another and may also vary depending on whether adult or child is involved as well, partial disability can lead to lower payment or no payment if the disability percentage is below a certain threshold .
Some countries may also provide reimbursement of medical expenses under this option.
The PAI coverage is provided by the insurance company's terms and conditions of this coverage are contained in a master policy, a copy of which is available on request By accepting the PAI coverage you accept the terms and conditions of the master policy.
TW TP Theft Waiver Protection against theft if chosen and indicated in the enrollment form or if included, it relieves you of your financial responsibility for the vehicle being stolen, except incurred by negligence or breach of contract.
The option you subscribe to CDW alone does not necessarily provide this cover TW may be mandatory in some countries and is highly recommended in many countries, it may be a non-redeemable charge.
Please note that as part of the execution of the reservation and the rental process, Europcar collects certain personal data is mandatory to provide all the information requested; in the absence of this information, Europcar will not be able to correctly ensure the booking and rental or.
Under the Act on the protection of French data, you have the right to access, update, correct or delete personal data collected by us, you can correct factual errors in that data by sending a request us reporting the error you should contact our main office in the country where you reside for more information on how to exercise these rights.
To enable us to provide effective services, may from time to transfer collected to other companies time data in the EU or outside the EU This transfer has no restrictions and privacy policy will be fully applicable by accepting these General Rental Conditions, you authorize Europcar International to carry out such a transfer.
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